IN-STORE FAQ's

How often do you receive new merchandise?

We usually receive new plants once a week. Most pots and other items arrive twice a month, with the exception of our handmade ceramics from our local artists, which depend on the availability of the artist.

Can I put a plant or other item on hold?

We will hold plants and other items until end of day, and with payment advance we will hold for up to 48 hours.

Do you take special orders?

We’re happy to special order plants and planters we don’t currently have in the shop. The best way to give us this information is to fill out the form under special orders. While we do our best to track down your dream plant, some rare plants may take much longer or be impossible to find. 

Do you carry rare plants?

We do whenever we can get them! We totally get nerdy when it comes to the hard to find specimens. It's a little more difficult in California to get some of the hard-to-find plants since our state phytosanitary laws are quite strict and many growers don't ship here. When we do find these plants, they usually sell quickly, so Instagram is the best place to keep up with what we get in every week. Keep up with our stories daily for plant drops!

Do you sell other things besides plants?

Yes! At Riza we carry an assortment of planters, locally made ceramics and macrame, plant accessories and indoor garden supplies such as insecticides, moisture meters, misters, fertilizers, potting soil and MORE!

Do you offer potting services?

We have a “do it yourself” potting station at Riza with a variety of potting soils and materials to make the perfect medium for your plant. If you do not feel comfortable potting yourself, we can totally help! We do apply a small fixed fee based on size of pot for using materials at the soil bar.

Do you offer local delivery or pick up?

Yes! If you don’t have room in your car or want a surprise gift for someone on their doorstep, we have got you covered. Napa delivery and install is $40 and Yountville/St. Helena/ Calistoga starts at $65.

For pick-ups, you have a 48 hour window to pick up your plant from our 1st street location otherwise it will be refunded and restocked. For non-plant purchases, we can hold for 5 days. Please email hello@rizaplants.com with any questions or requests.

How long to I have to pick up my online order?

For online orders where you chose ‘in store pick up’ as your shipping option, you have 7 days from your order date to pick up your items. Plants that are not picked up 7 days following the order date are restocked and non-refundable.

How do I understand the lighting I my home?

We understand that lighting can be a tricky thing to understand. Thats why we made a lighting chart to help! CLICK HERE to view.

RETURNS

What is your return policy?

Plants are sold as-is and are NON-RETURNABLE, except in special circumstances reviewed on a case by case basis. If you wish to return a plant, please contact us within 7 days via email. All non-plant items may be returned within 14 days of purchase with receipt for a full refund. We offer the option of email receipts or text receipts at checkout WE DO NOT OFFER PAPER RECEIPTS so be sure to search your messages. To be eligible for a return, your item must be in the same condition as when you purchased.

When can I expect my refund?

Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company's individual policy.

SHIPPING FAQ’s 

Where do you ship?

Anywhere in the United States!

When will my order ship? 

All orders ship within 2-5 business days after being received.

Tell us about shipping delays due to COVID-19?

Due to the current pandemic, you may have noticed there are some carrier delays with the USPS PRIORITY SHIPPING option. If your order has not been updated with tracking information please do not panic, it is very likely en route, but the carrier has failed to update the package information. As a company we have put policies in place to ensure our customers receive their orders. If your package has not been delivered within 2 weeks (14 days) of shipment date, Riza will consider it lost and ship out a replacement (pending item availability) or refund the items. Please continue to reference the order tracking information, we are not able to provide any additional information other than what is visible  on your end. Once the 14 day timeline has been met, connect back with us so we can get you a replacement.

What if my package is lost/stolen after delivery?

Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. Riza is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

File a claim https://www.usps.com/help/claims.htm

Track your package https://www.usps.com/manage/welcome.htm