FAQs

In-Store FAQ's

How often do you receive new merchandise?

We usually receive new plants once a week. Most pots and other items arrive twice a month, with the exception of our handmade ceramics from our local artists, which depend on the availability of the artist.

Can I put a plant or other item on hold?

We will hold plants and other items with payment for up to 48 hours. Due to the space, time, and care required for maintaining the plants—including appropriate lighting and watering—if items are not picked up within this time frame and we have made multiple attempts to contact you, your items will be restocked. A restocking fee of 50% of the transaction amount will be applied before issuing a reimbursement.

Do you take special orders?

We love helping you find the perfect plant! While we don’t offer special orders due to greenhouse availability, we do accept special requests. We’ll take note of what you’re looking for in our system and try to source it on our next trip to the greenhouse. This process can take anywhere from a few days to several weeks, or even months, depending on the plant. While we do our best to track down your dream plant, please note that rare varieties may take longer to find—or may be unavailable altogether. Once we do locate your plant, we make special request calls every other week to let you know when it’s in stock and available for pick-up or shipping.

A friendly reminder: we do not hold any items without payment

Do you carry rare plants?

We do whenever we can get them! We totally get nerdy when it comes to the hard to find specimens. It's a little more difficult in California to get some of the hard-to-find plants since our state's phytosanitary laws are quite strict and many growers don't ship here. When we do find these plants, they usually sell quickly, so Instagram is the best place to keep up with what we get in every week. Keep up with our stories daily for plant drops!

Do you sell other things besides plants?

Yes! At Riza we carry an assortment of planters, locally made ceramics and macrame, plant accessories and indoor garden supplies such as insecticides, moisture meters, misters, fertilizers, potting soil and MORE!

Do you offer potting services?

We offer a potting service where we pot your new or existing plants for you starting at $1 per inch (for example, a 5" pot would be $5), with prices increasing by the same rate up to 12". For pots larger than 12", we charge a fixed fee of $40. Please note that for particularly large or complex plants, the repotting fee may be higher depending on the size and the number of people required to complete the job

Do you offer local delivery?

Yes! If you don't have room in your car or want a surprise gift for someone on their doorstep, we have got you covered. Local Napa delivery fee is $75 and for Yountville/St.Helena/Angwin/Calistoga/American Canyon area starts at $100 depending on size and amount of plants purchased.

How long do I have to pick up my online order?

For online orders where you chose 'in store pick up' as your shipping option, you have until the Thursday following your order date to pick up your items. Plants that are not picked up 14 days following the order date are restocked and non-refundable.

Returns 

What is your return policy?

Plants are sold as-is and are NON RETURNABLE, except in special circumstances reviewed on a case by case basis. If you wish to return a plant, please contact us within 7 days via email. All non-plant items may be returned within 14 days of purchase with receipt for a full refund. We offer the option of email receipts or text receipts at checkout

WE DO NOT OFFER PAPER RECEIPTS so be sure to search your messages. To be eligible for a return, your item must be in the same condition as when you purchased.

When can I expect my refund?

Refunds may take up to 72 hours to be processed, sometimes longer, depending on your bank or credit card company's individual policy.

Shipping FAQs

Where do you ship?

Anywhere in the United States!

When will my order ship?

All orders ship within 2-5 business days after being received.

What if my package is lost/stolen after delivery?

Packages marked as delivered by the carrier, but are not received are the customer's responsibility to track. Riza is not liable for packages once they are delivered by the carrier.

If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

• File a claim https://www.usps.com/help/claims.htm
• Track your package https://www.usps.com/manage/welcome.htm